Privacy & Data Protection Policy

1 Who We Are & Scope of Policy

Sri Chennimalai Aandavar Agro Agency ("we", "us", or "our") is an authorized retail agricultural input and farm advisory dealership located at No. 25/58, Near New Bus Stand, Muthur Road, Sivagiri, Erode - 638109, Tamil Nadu. We operate retail sales of certified seeds, crop protection chemicals, and fertilizers, as well as digital farmer support through phone calls, WhatsApp messages, and our website.

This Privacy Policy governs the collection, use, processing, and protection of personal data when you visit our website, call our store, or interact with us via our official WhatsApp Business API channel (+91 98948 87001).

2 Information We Collect

We collect only the minimum necessary information required to provide accurate agronomic guidance and customer support:

• Contact Details: Your mobile phone number, WhatsApp profile name, and general location (village/taluk) when you message or call us.
• Farm & Crop Queries: Information regarding crop type (e.g. turmeric, banana, paddy, vegetables), field stage, observed pest symptoms, and photos or videos of affected leaves uploaded voluntarily by you for agronomist diagnosis.
• Billing & Transaction Details: Name, address, and GSTIN (if applicable) strictly for regulatory tax invoices when you purchase products from our store.

4 Third-Party Data Sharing & Meta Disclosure

We never sell, rent, monetize, or trade your personal information or mobile phone number to any third-party marketers, advertising networks, or lead generators.

Your WhatsApp communications are processed through Meta Platforms, Inc. (WhatsApp Cloud API infrastructure) in full compliance with Meta’s Business Terms and WhatsApp Business Messaging Policy. We do not share your private agricultural discussions with any external entities except as required by Indian law (such as mandatory GST invoicing audits).

5 Opt-Out & Communication Preferences

You are always in control of your communications:

• Opt-Out via WhatsApp: To stop receiving automated updates or alerts on WhatsApp, simply reply with "STOP" or "UNSUBSCRIBE" at any time. Our system will immediately unsubscribe your number.
• Re-subscribing: You can restart messaging by sending "START" or sending any new agricultural inquiry.

7 Security of Your Information

We implement appropriate technical and organizational safeguards to protect customer data against unauthorized access, loss, or misuse. Access to advisory communication records is strictly limited to authorized agronomy personnel.

8 Contact Us & Grievance Officer

For any privacy inquiries, data deletion requests, or questions regarding this policy, please reach out to our grievance officer directly: